Refund policy

Last Updated: September 7, 2026

At Opal Allure, we want you to love your purchase. If you are not completely satisfied with your order, we’re here to help.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, the item must:

  • Be unused and unworn.
  • Be in its original condition and packaging.
  • Have all original tags, lace, protective materials, and accessories attached and intact.
  • Not have been cut, dyed, washed, styled, brushed excessively, or otherwise altered.
  • Not show signs of makeup, perfume, smoke, pet hair, or other odors.

For hygiene and safety reasons, wigs that have been worn, altered, washed, or otherwise used cannot be returned.

How to Request a Return

Before sending anything back, please contact us at +1 219-280-1861 with:

  • Your order number
  • Your name
  • The reason for the return
  • Photos of the product, if applicable

Please wait for return instructions from Opal Allure before shipping your item back. Unauthorized returns may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

Original shipping charges are non-refundable, unless the return is due to an error on our part or the item arrived damaged or defective.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at +1 219-280-1861.

Please provide your order number and clear photos of the issue. We will review the situation and work with you to provide an appropriate solution, such as a replacement or refund.

Exchanges

We do not guarantee direct exchanges because product availability may change. If you need a different product, color, or style, you may return your eligible item according to this policy and place a new order.

Return Shipping

Unless the item is defective, damaged, or incorrectly shipped by Opal Allure, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service when returning an item. Opal Allure is not responsible for returns lost or damaged during transit.

Final Sale Items

Items specifically marked as Final Sale are not eligible for return or refund unless they arrive damaged or defective.

Changes to This Policy

Opal Allure reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about returns or refunds, please contact us:

Opal Allure
Website: opalallure.shop
Phone: +1 219-280-1861